Help Centre
Frequently asked.
How long does shipping take?+
Every US order ships free within one business day from our fulfillment partner. Standard delivery arrives in 5–8 business days. You'll receive tracking as soon as it dispatches.
Where do you ship?+
We currently ship across the continental United States. UK and EU markets are opening soon — join our newsletter for early access.
Is checkout secure?+
Yes. Payments are processed by Whop, a licensed payment provider. Your card details never touch our servers, and every transaction is encrypted end-to-end.
What's your return policy?+
You have 30 days from delivery to return any object for a full refund. See our Returns & Refunds page for details.
Are your products under warranty?+
Every ACOZY object carries a 2-year quality guarantee against manufacturing defects. Reach care@acozy.co and we'll make it right.
Can I cancel or modify my order?+
Orders can be modified or cancelled within 2 hours of purchase. After that, they enter fulfillment. Contact us as soon as possible if something needs to change.
Do you offer gift wrapping?+
Yes — every order ships in gift-ready packaging at no cost. Add a personal note at checkout.